You can reach us by phone at (800) 774-1901 or email at shop@thejewelcrave.com. All customer inquiries will be responded to within 48 hours.

No. At this time, The JewelCrave can only fulfill orders to ship within the continental United States (All 50 states & DC).

A Shipping & Handling flat rate fee of $5.50 is applied to all orders at Checkout.

The JewelCrave gladly accepts returns of unworn, undamaged, unaltered, or defective merchandise purchased online for a full refund.

To submit a return request, please contact shop@thejewelcrave.com within 20 calendar days of the date your order was placed. To make a return, please put ‘RETURN REQUEST’ in the subject line of email and be sure to include your order number and applicable item(s) number to expediate the return process. (Order # and Item # can be found on original Purchase Receipt and/or Shipping Invoice).

Please note, the customer will be responsible for any shipping / handling costs when shipping the return item to our store. Please allow at least 14 business days from the date you mailed your item(s) back for returns to be processed. You will receive an email confirmation when your return has been complete.

Due to our limited quantities and high demand for our products, we cannot offer price adjustments on any items.

Generally, we do not accept exchanges due to varying availability of products. However, if you are unsatisfied with your purchase, please contact us at shop@thejewelcrave.com and we will help you explore your options.

At this time we are unable to offer expedited shipping. All items are shipped USPS Standard or Priority Shipping unless otherwise specified.

Some featured items may be available only in limited quantities or only while supplies last. Therefore, that may mean that certain items previously displayed on the Site are no longer available.

The JewelCrave monitors merchandise availability regularly and makes every attempt to give visitors a gratuitous advance notice of an item’s upcoming discontinuation and/or limited availability before it is removed from the Site, when or if possible. Typically, such notice (text) will be displayed after or at the bottom an applicable item’s description.

Should you have any questions concerning the availability of a particular item, please contact us at shop@thejewelcrave.com.

Typically, items will display an Out-of-Stock status if an item is currently unavailable and the ‘add to cart’ button for that particular item will temporarily be disabled. We encourage our customers to revisit our site at a later date to check for an update on the availability status of any item of interest that is currently marked out-of-stock.

The JewelCrave monitors merchandise availability regularly and makes every attempt to mark and/or remove out of stock items timely. However, some featured items may be available only in limited quantities or only while supplies last. On occasion, in limited instances, that may mean that certain items displayed on the Site may no longer be available. In the rare instance that should an item you purchase be out of stock, you will be notified immediately and promptly issued a full refund.

Should you have any questions concerning the availability of a particular item, please contact us at shop@thejewelcrave.com

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The JewelCrave prides itself in providing quality gemstone jewelry. Unless otherwise specified in the product description, our jewelry is adorned with genuine gemstones and is .925 sterling silver. Our team inspects the quality of each item before shipping to our customers.